Dog Walking Terms & Conditions

Please take your time to familiarise yourself with our Terms and Conditions.

1. Services

We agree to provide dog walking and related care services as agreed in writing or booking confirmation. All walks are conducted with the safety, comfort, and enjoyment of the dogs as the highest priority.

2. Client Responsibilities

  • You confirm that your dog is up to date with vaccinations, worming, and flea prevention.
  • You confirm that your dog is fit, healthy, and safe to walk with other dogs.
  • You must disclose any behavioural issues, medical conditions, allergies, or aggressive tendencies prior to walks.
  • You authorise us to seek veterinary treatment in case of emergency. All reasonable attempts will be made to contact you first.

3. Group Walks and Inherent Risk

Dogs on group walks will run, play, and interact freely. You acknowledge and accept that:

  • Dogs may sustain injuries or strains from normal play and running;
  • Such risks are inherent and unavoidable, even when reasonable care is taken; and
  • We are not liable for injuries resulting from normal dog behaviour (running, chasing, jumping, etc.), unless the injury was caused by our negligence.

4. Our Duty of Care

We take all reasonable precautions and follow industry best practices to ensure the safety of every dog in our care.

We will be responsible for any loss or injury caused by our proven negligence (for example, failure to supervise, unsafe environments, or ignoring known hazards).

We are not responsible for injuries, illnesses, or incidents that occur due to:

  • The natural and inherent risks of off-leash exercise or play;
  • Other dogs’ actions (e.g., rough play, sudden movements);
  • Environmental factors outside our control (e.g., sticks, uneven ground, heat, or other animals/ insects).

5. Veterinary Care and Emergencies

If a dog is injured or becomes ill during a walk, we will:

  • Administer first aid if appropriate;
  • Transport the dog to the nearest available veterinary clinic if necessary; and
  • Contact you immediately (or as soon as practical) to advise of the situation.

All veterinary costs remain the owner’s responsibility unless the injury was caused by our negligence.

6. Insurance

We hold current Public Liability insurance including Care, Custody & Control (Animal Bailee) coverage.

You agree that we may provide information to our insurer if a claim is made.

No admission of liability will be made without insurer approval.

7. Risk Warning and Release

Under section 5J of the Civil Liability Act 2002 (WA), this is a risk warning.

By engaging our services, you acknowledge that dog walking and off-leash activities carry obvious and inherent risks.

You agree to release and indemnify The Happy Dog Club Co. from all claims for loss, injury, or damage except where caused by our proven negligence.

8. Cancellations and Payments

  • Cancellations within 12 hours of a scheduled walk may incur a fee.
  • No refunds are given for completed walks.

9. Photo Policy and Social Media

You consent to photos and videos of your dog being taken during walks and used for marketing and social media purposes unless you opt out in writing.

10. Governing Law

These Terms & Conditions are governed by the laws of Western Australia. Any disputes will be handled under WA jurisdiction.